Privacy Policy

The privacy of our users is of the utmost importance to TrustWise. This policy describes how we collect, use, protect, and share your personal information, in accordance with U.S. data protection laws, including the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA), as applicable.

1. Collection of Information

TrustWise collects personal data necessary to provide the services requested by the user, such as name, address, email, phone number, and other financial information. Sensitive data, such as that provided during KYC and KYB processes, is necessary to comply with international Anti-Money Laundering (AML) regulations and to verify the user’s identity in accordance with U.S. federal laws, such as the Bank Secrecy Act (BSA).

2. Use of Personal Data

The information collected by TrustWise is used for the following purposes:

  • Verify the user’s identity.

  • Ensure compliance with regulatory requirements enforced by AML authorities.

  • Manage financing products offered by TrustWise, including the TrustHome real estate program.

  • Communicate updates, service changes, or relevant legal notices.

TrustWise will not use or share your personal data with third parties for commercial purposes without your explicit consent, except when required by law or in specific cases to fulfill our regulatory obligations.

3. Data Security and Protection

TrustWise employs physical, electronic, and administrative security measures to protect your personal information, in accordance with the Electronic Communications Privacy Act (ECPA). All financial and personal data are encrypted using state-of-the-art technology.

Users may request the correction or deletion of their personal data at any time, provided that such action does not interfere with TrustWise’s regulatory obligations.

4. Sharing Information with Third Parties

TrustWise may share personal information with government or regulatory authorities when necessary to comply with AML regulations or to protect TrustWise’s interests. We may also share data with third-party service providers who are subject to strict confidentiality agreements and who need access to the data to provide essential services.